How can we help?
My Orders
Shipping
- Holiday Shipping Calendar
- US Shipping Options and Information
- How do I track my order?
- Direct from Manufacturer FAQ
- How do I qualify for Free Shipping?
- What is FedEx Smart Post?
Returns
- 2019 Holiday Return Policy
- Start A Return
- What is your return policy?
- Can I get a refund on my Visa/MasterCard Gift Card?
- How do I return an item?
- Are there return shipping costs?
Placing an Order
- What is my "Phone Order ID"?
- What are my payment choices?
- How does the 3% instant credit work?
- How do I use my store credit?
- Can I change or cancel my order once it has been placed?
- What is your Price Match Guarantee?