-Your Roster must be in .CSV format in order to upload to the Roster tool.  See How to Convert an Excel document to a .CSV file Type for more help.

-If you're uploading a Roster list using our template, be sure that the column headers match what is shown on our template.  Do not change or delete any column headers, even if you aren't using them; leave them as is and paste your information beginning on row 2:

-Make sure there are no extra rows in between your member's info:

-Check out this video tutorial for more help: https://www.youtube.com/watch?v=d2nY5SEK788

Questions?  Please email teams@swimoutlet.com or call 1-800-469-7132