Gift Return Policy
SwimOutlet.com will gladly accept gift returns on eligible items.* Items must be in new and unused condition, with tags intact and packaging included within 60 days of the order shipment date to receive store credit. Once the return is processed, we will provide you with complimentary standard (2-6 business day) shipping on your next order with us!
*See restrictions on items ineligible for return (final sale items) here.
How to request a Gift Return
1. Go to gift return page here.
2. Log in to your existing account using your e-mail address or create a new account then enter the order number you wish to return. The order number is located on the packing slip in the upper right-hand corner:
3. Once you view the order, enter the product code of the item you are returning in the "Return Items" field. The product code will also be found on the packing slip. Enter the each product code, one by one, exactly as it is listed on the packing slip (XXXXXX-XXXX):
4. Once all return items are entered, select the reason for your return.
5. (Optional) Check the box to receive a return label. Note: A $4.99 fee for use of this label will be deducted from your refund.
6. Click "Process Return".
If you are using your own shipping label: A new page will load displaying your return authorization number. Please note this number on your return package.
If you purchased a SwimOutlet return label: A link to print this label will be displayed. The link will also be emailed to you. Additionally, you will receive return instructions in a separate return confirmation email.
Already received Store Credit and need instructions? Click here.