We are happy to accept returns within 30 days in new and unused condition. See our full return policy here.
Choose from two ways to return:
Return Using Our Cost-Effective Label ($4.99):
You will receive a link to print the return label when you generate your RA number. The $4.99 cost of the return label will be deducted from your refund when we process your return.
Return Using Your Own Label:
If you choose to ship your return via another method, we strongly recommend that you use a trackable and/or insured method such as USPS with Delivery Confirmation, Insured Mail, FedEx, UPS or DHL. Include the RA number on the packing slip included with your order, or on a printed copy of your emailed invoice. You will find the return shipping address when you generate your RA number.
How to Generate Your Return Authorization (RA) Number:
1. Log into your account.
2. Click on Start A Return.
3. Select the order number you wish to return from by clicking "Return Items".
4. Check the box of the items you would like to return.
5. Select your refund method from either store credit or your original form of payment.*
6. Choose your preferred return shipping method. Note: A $4.99 fee for use of this label will be deducted from your refund. Refunds under $4.99 will not qualify for a return label.
7. Click "Process Return".
If you are using your own shipping label: A new page will load displaying your return authorization number. Please note this number on your return package.
If you purchased a SwimOutlet return label: A link to print this label will be displayed. The link will also be emailed to you.
Additionally, you will receive return instructions in a separate return confirmation email.
To ensure accuracy and speed in processing your return, please include only one Return Authorization per return package/return label.