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How do I return an item?

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We are happy to accept returns within 30 days in new and unused condition. See our full return policy here.

Not interested in paying for return processing? Opt to refund via eGift Card and we'll waive the return processing fees!

Return in Person with Happy Returns ($4.99):

  1. Request an RA number using the Happy Returns Portal.
  2. Bring your item(s) to a local return bar, no label or boxes needed!
  3. Show the Happy Returns kiosk attendant your generated QR code.
  4. Get your refund initiated immediately, with an email confirmation on the spot (some exclusions apply*)!

You will receive a QR code when you generate your RA number. The $4.99 cost of processing will be deducted from your refund when we accept your return at the Return Bar.  Find a location near you.

*Select items are not eligible for Return Bar processing and will require return via mail. Items ineligible for Return Bars will not have this option listed when generating your RA number. 

Return Using Our Cost-Effective Label ($4.99):

  1. Request an RA number using the Happy Returns Portal.
  2. Print the return label.
  3. Package your return item(s) and attach the return label.
  4. Ship it!

You will receive a link to print the return label when you generate your RA number. The $4.99 cost of the return label will be deducted from your refund when we process your return in our fulfillment center.

Return Using Your Own Label:

  1. Request an RA number using the Happy Returns Portal.
  2. Print the packing slip with your RA Number and the return address.
  3. Package your return item(s) and include the packing slip.
  4. Ship it using a traceable method!

If you choose to ship your return via another method, we strongly recommend that you use a trackable and/or insured method such as USPS with Delivery Confirmation, Insured Mail, FedEx, UPS or DHL. Include the RA number on the packing slip included with your order, or on a printed copy of your emailed invoice. You will find the return shipping address when you  generate your RA number on the provided packing slip.

How to Generate Your Return Authorization (RA) Number:

  1. Start here.
  2. Enter your order ID and zip code.
  3. Select the item(s) you wish to return. 
  4. Select the reason for return.
  5. Select your refund method from either eGift Card or your original form of payment.*

*If you purchased with a Visa/MasterCard Gift Card, we recommend choosing an eGift Card refund.

  1. Click "Continue” once you have selected all item(s) for return.
  2. Choose how you would like to return your items and click continue.
  3. You will see a preview of your return and refund value, click “Submit your return” to receive your RA Number.

Additionally, you will receive return instructions in a separate return confirmation email. 

To ensure accuracy and speed in processing your return, please include only one Return Authorization per return package/return label.

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