Shipping fees on your initial order are non-refundable.
Domestic return shipping costs to our facility are $4.99 per package if you choose to generate a Return Label from SwimOutlet. The $4.99 fee will be deducted from your refund upon receipt of your return.
How to request a SwimOutlet label:
During this process you will be asked to choose your return shipping method. Select "I would like to use SwimOutlet's easy, fast & secure Return Label for $4.99" if you would like to use this method:
You will then receive a link to print the return label when you generate your RA number. The $4.99 cost of the return label will be deducted from your refund when we process your return. This link will be sent to you via email, as well as be available on the RA# confirmation page.
If you need to reprint your label and cannot locate the return label email, or did not request the discounted label before generating your RA number, you can reprint or request a label from your Account Page.
- If you requested a return label when generating your RA#, you will see the option to "Print Return Label" next to your RA information.
- If you did not request a return label while generating your RA#, click on "View Return Summary".
- Then click "Request Return Label" below the return instructions:
The label will be sent to you via email.
If you choose to ship your return via another method, we strongly recommend that you use a trackable and/or insured method such as USPS with Delivery Confirmation, Insured Mail, FedEx, UPS or DHL.
For Direct from Manufacturer Items please check out our Direct from Manufacturer FAQ here.
For International Returns please check out our International Returns FAQ here.