If you have placed an order for an item that is shipped from a different location (such as custom items and deck equipment), it is likely to be shipped separately. Additionally, some large or heavy items may also be shipped separately. To determine if your order will arrive in multiple shipments, please refer to your order confirmation.

You can track the status of your order here or on the Account page. In the event that all your items were shipped from our fulfillment center and the contents you received do not match the items listed on your packing list, please contact our customer service team. We are here to assist you in resolving the issue.