If you have ordered an item which ships from another location (custom items and deck equipment are two common examples) it will be shipped separately. Some large/heavy items may also ship separately. Please check your order confirmation to confirm if your order will be arriving in multiple shipments.

You may also track the status of your order through the Account page. If all of your items shipped from our fulfillment center and what you have received does not match your packing list, please contact our customer service center so that we may assist you.