# Why didn't my friend get an email?

> Below are some common reasons your friend may not see or receive their offer email    The offer was sent to Spam or Promotions folder  if you friend checked t

Source: https://support.swimoutlet.com/en_us/why-didn't-my-friend-get-an-email-S1ySrfzra

Last updated: 2024-02-16T02:47:46.390Z

Below are some common reasons your friend may not see or receive their offer email:

*   **The offer was sent to Spam or Promotions folder**; if you friend checked these folders, you can always [resend the offer from your dashboard](https://www.swimoutlet.com/referrals/).
*   **Typo in your friend's email**; you can [confirm your friend's email address from your refer a friend dashboard here](https://www.swimoutlet.com/referrals/). If there is a typo, you can [send a new referral](https://www.swimoutlet.com/share/) from the top of your dashboard.
*   **Has your friend shopped with us before?** If so, they do not qualify for the refer a friend promotion and will not receive an email or coupon code. No worries, you can refer a new friend to receive your $10 reward.

If none of the above scenarios apply and your friend still has not received their email referral, please [contact us](https://support.swimoutlet.com/en_us/HJHXrfzrT) for further investigation.